Refund policy

At Livia, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return policy for items delivered within the United States.

1. Return Window

You have 30 days from the date you receive your item to request a return.

2. Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

• In the same condition that you received it (unworn, unused, and unwashed).
• In its original packaging with all tags attached.
• Accompanied by the receipt or proof of purchase.

3. How to Initiate a Return

To start a return, please contact us at support@liviaus.com. Please include your order number and the reason for the return.

If your return request is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Items returned to us without prior authorization will not be accepted.

4. Return Shipping Costs & Fees

• Defective, Damaged, or Incorrect Items: If the return is due to an error on our part (damaged, defective, or wrong item shipped), we will provide a prepaid shipping label at no cost to you.
• Customer Remorse / Standard Returns: If you are returning an item due to change of mind, incorrect size selection, or customer preference, the customer is responsible for the actual return shipping cost.
• Restocking Fee: We do not charge any restocking fees.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately at support@liviaus.com if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

6. Non-Returnable Items

The following items cannot be returned:

• Gift cards.
• Custom or personalized products.
• Perishable or personal hygiene items (if applicable).

7. Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

8. Refunds

We will notify you once we have received and inspected your returned item. If approved, your refund will be automatically processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may require additional processing time to post the refund to your account.

9. Contact Information

Store Name: Livia
Legal Business Name: Gogava Media LLC
Address: 5249 North Park Place NE Num. 5945, Cedar Rapids, IA 52402, USA
Email: support@liviaus.com
Phone: +1 (515) 335-6372
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM EST