Shipping policy
SHIPPING POLICY
At Livia, we're proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.
1. General Shipping Information
We currently ship throughout the United States.
Shipping options, costs, and delivery times may vary depending on your location and the size or weight of your order.
2. Processing Time
Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and holidays.
During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any significant delays.
3. Shipping Rates
Shipping with Tracking & Eco Packaging
- Free on orders over $75
- Orders below $75: $6.99
Priority Shipping — Skip the Queue (includes eco packaging & tracking)
- $24.99
4. Estimated Delivery Times
Here’s what to expect once your order is processed:
- Processing Time: 1–3 business days (Monday to Friday)
- Standard Shipping Transit Time: 7–12 business days
- Priority Shipping Transit Time: 5–10 business days
- Total Estimated Delivery Time: 8–15 business days
- Order Cutoff Time: 6:00 PM
- Time Zone: Eastern Standard Time (EST)
Please note: Delivery times are estimates and may occasionally be affected by carrier delays, customs inspections, weather conditions, or other circumstances outside our control.
5. Shipping Restrictions
We currently do not ship to PO Box addresses, APO/FPO/DPO military addresses, or restricted regions where delivery services are unavailable.
Certain products may also be subject to shipping limitations depending on local carrier restrictions.
6. Failed Delivery or Returned Packages
If a delivery attempt fails due to an incorrect shipping address provided by the customer or if a package is returned to us as undeliverable, we may contact you to arrange reshipment.
Additional shipping charges may apply for reshipment requests.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible at:
We will work directly with the shipping carrier to investigate the issue and help find an appropriate solution.
8. Shipping Policy Updates
We may update this Shipping Policy from time to time to reflect operational, legal, or service-related changes. The latest version will always be available on this page.